Watch
You post the replies yourself
R249 a month
- New Google reviews flagged to you
- A ready reply sent to you on WhatsApp to post yourself, up to 10 a month
- Holiday hours kept right
- Short monthly note
Durban and eThekwini, KwaZulu-Natal
Google Business Profile management in Durban
We answer your Google reviews and keep your profile accurate for Durban businesses, from R399 a month with no sign-up fee. Month to month, and you keep ownership of your profile.
WhatsApp us your listing
Month to month, 30 days’ notice. You stay the owner. We never ask for your password.
Most of the work happens over WhatsApp, email and calls. If you'd rather meet, Shaun comes to you, anywhere in South Africa.
Pick your plan. Change or stop any month.
Three monthly plans for your Google reviews and profile.
Our pick
Reviews Answered
We do the replies for you
R399 a month
- Everything in Watch, plus
- We write and post replies to new reviews, up to 20 a month
- Every new review answered within one business day, up to 20 a month
- 1 Google post a month
- A monthly note listing the replies
Profile Active
Replies plus a profile that looks busy
R499 a month
- Everything in Reviews Answered, plus
- Up to 30 replies a month
- Every new review answered within one business day, up to 30 a month
- 2 Google posts a month
- Up to 5 of your photos added a month
All plans: month to month, 30 days’ notice, no sign‑up fee.
We work the way Google recommends for agencies. You stay the owner of your profile and we never ask for your password.
Want us hands‑on?
Care Standard, R2,200 a month: new reviews answered within 4 business hours, Monday to Friday 08:00 to 18:00 SAST, or that month’s fee is credited, plus 4 Google posts a month, photos and a monthly note. Care Plus, R2,900 a month: higher volume, priority WhatsApp and competitor watch. Care Essential is R1,490 a month. Care is month to month with 30 days’ notice; the one exception is when profile setup is included on Care Standard or Plus, which has a minimum of 3 full paid months. See Care
Reviews Answered: done for you
On Reviews Answered, R399 a month, we write the replies to your new Google reviews and post them on your profile for you. You don't copy, paste or log in. You get a monthly note listing the replies.
Durban at a glance
We work with businesses across Durban and the wider eThekwini metro. We work across Durban and the north coast, from Durban North through Umhlanga to Ballito. That stretch covers very different trade: neighbourhood shops and practices in Durban North, the offices and medical suites of Umhlanga Ridge, and the restaurants, guest houses and service businesses of the Dolphin Coast that see seasonal visitors.
Closer to the centre, the Golden Mile beachfront, uShaka Marine World and the Moses Mabhida Stadium, built as a host stadium for the 2010 FIFA World Cup, bring a steady stream of visitors who search for food, stays and things to do from their phones.
Each kind of business needs its own categories, photos and review habits. A beachfront takeaway, a Ridge dental practice and a Ballito guest house are found in different ways, and we set each profile up for the people who really search for it.
Durban trade follows the weather and the holidays. The beachfront fills up over December and on long weekends, inland visitors arrive for the July weekend, and locals plan around the humid months. Keeping your hours, photos and posts current through those swings stops customers from arriving at a closed door.
Reviews in Durban can come in English, isiZulu or Afrikaans. We can reply in English, Afrikaans or isiZulu, whichever suits your customers.
Parking and whether you take card are the details Durban customers ask about most in reviews and questions. Answering those clearly on the profile saves you phone calls.
What people in Durban search for
Examples of real kinds of searches, and what a strong profile shows for them. These are examples, not ranking claims.
“breakfast Golden Mile”
Visitors search on the promenade. Correct opening hours, a recent menu photo and a few fresh reviews with replies win the walk in.
“dentist Umhlanga Ridge”
Patients compare practices by reviews and photos of the rooms. Replies that answer questions about medical aid and parking help them choose.
“guest house Ballito”
Bookings follow photos, location and how you answer complaints. A calm reply often matters more than the review itself.
“electrician Durban North”
Trades need a service area that matches where they really go, and reviews that describe the job.
Trading notes for Durban
Durban's calendar has some big weekends. The Durban July is run at Greyville Racecourse on the first Saturday of July, as it has been since 1897, and restaurants, salons and stays around the city feel it. The December holidays bring visitors from inland to the beachfront and the north coast. Set special hours and seasonal posts ahead of both, and keep public holiday hours right. Durban schools close for the same KwaZulu-Natal term breaks, so family restaurants and play centres should update their hours with each break.
Check the dates with our holiday hours tool.
How it works
- Send your listing. WhatsApp us the link to your Google profile.
- Pick a plan. We add ourselves as a manager, so you stay the owner and never share a password.
- We get to work. Replies, hours and posts are handled, and you get a short note each month.
Questions from Durban owners
Which parts of Durban do you cover?
All of eThekwini and beyond. We work across Durban and the north coast, and with businesses in the city centre, the Berea, the south coast and the rest of KwaZulu-Natal too.
Is the Durban July worth a Google post?
If your business is busier that weekend, yes. A short post a week before with your hours and what is on, plus special hours if they change, helps people find you when they search that weekend.
Do you also do Google reviews only, without the rest?
Yes. Reviews Answered is built for that: we write and post the replies for you, and keep an eye on your hours. You can add more later.
Can we meet in person?
Most of the work happens over WhatsApp, email and calls. If you'd rather meet, Shaun comes to you, anywhere in South Africa. We don't have an office in your city.
Do you guarantee rankings?
No one can honestly guarantee a Google ranking. Google says local results mainly depend on relevance, distance and prominence. We work on the parts you control: an accurate, active profile and steady, specific replies to your reviews.
Need help with your Google profile right now?
WhatsApp us your listing link and tell us what is wrong. We look at the profile as it stands and tell you what we would fix first.
Ready when you are
Send us your Google listing and we'll take a look.
WhatsApp us your listing
Month to month, 30 days’ notice. You stay the owner. We never ask for your password.