Heights Audit
- Snapshot AuditR1,990
- Full Heights AuditR2,900
- Audit + SprintR3,900
Five clear written gaps in five business days, or you don’t pay.
Durban North through Umhlanga to Ballito
Google reviews help for Durban businesses
We help Durban shops, practices and restaurants earn more genuine Google reviews and reply to them well, in your voice, from Durban North through Umhlanga to Ballito.
What we do
Hands-on care of your Google Business Profile, with work you can see on your live listing.
A simple, genuine way to ask
Your Google review link set up as a short WhatsApp message and a printed QR code, so asking every customer the same way takes seconds.
Reviews answered in your voice
Replies written for each review, in your voice, never copy-paste templates. Every new Google review answered within 4 business hours (Mon to Fri 08:00 to 18:00 SAST) on Care Standard & Plus, or that month’s Care fee is credited. Clock pauses only when we need a client-only factual answer.
Old replies put right
Reply Rescue cleans up a backlog of unanswered, weak or defensive replies already on your profile. From R800, with bands up to R2,000.
Reviews for Durban’s north coast businesses
Before someone visits a shop in Durban North, books a practice in Umhlanga Ridge or picks a restaurant in Ballito, they usually read the latest reviews and the owner’s replies. A steady flow of recent, genuine reviews, each with a thoughtful reply, tells them the business is active and cares.
The most reliable way to get there is consistency: ask every customer, in the same simple way, at the moment they are happiest, and answer reviews in your voice. That is the habit we help you build.
Genuine reviews only. Every customer is asked the same way and nothing is offered in return. That keeps your profile within Google’s review policies, and it is how we work for every client.
Suburbs we cover here: Durban North, La Lucia, Umhlanga, Umhlanga Ridge, Mount Edgecombe, Ballito.
How it works
Start with a clear written diagnosis, then move to monthly care if it fits.
1. Heights Audit
We read your live Google profile and deliver a written report. Five clear written gaps in five business days, or you don’t pay.
2. Written gaps
Named gaps on photos, categories, posts and review replies, with reply samples and a practical roadmap on the Full Heights Audit.
3. Heights Care
Month-to-month care. Every new Google review answered within 4 business hours (Mon to Fri 08:00 to 18:00 SAST) on Care Standard & Plus, or that month’s Care fee is credited. Clock pauses only when we need a client-only factual answer.
Prices
The same public ZAR prices apply in Cape Town and Durban.
Add-ons: Reply Rescue from R800, Photo Lift from R1,000. See the full price list or read how Google Business Profile management is priced in South Africa.
Questions from local owners
Can you help my Durban shop get more Google reviews?
Yes. We set up an easy way for you to ask every customer, using your own Google review link on WhatsApp and a printed QR code, and we answer your reviews in your voice. The number of reviews then comes from your own customers, which is why they count.
Do you buy or filter reviews?
No. We never buy reviews, never ask only happy customers and never offer anything in return for a review. Google’s policies prohibit all three.
How fast are new reviews answered?
Every new Google review answered within 4 business hours (Mon to Fri 08:00 to 18:00 SAST) on Care Standard & Plus, or that month’s Care fee is credited. Clock pauses only when we need a client-only factual answer. Care Essential is best-effort same business day.
What about bad reviews?
We draft a calm, specific and helpful reply in your voice and agree any facts with you first. A good reply to a poor review often reassures the next reader more than the review worries them.
What does it cost?
Heights Care is R1,490, R2,200 or R2,900 a month. Reply Rescue for an existing backlog is from R800. The Heights Audit, from R1,990, includes reply samples on the Full Heights Audit.
Ready when you are
Book a Heights Audit, or WhatsApp your Google listing link and we’ll take a look.
[email protected] · WhatsApp 075 330 9812