Services · Reviews Answered
Google review reply service: replies written in your voice
Reviews Answered is done for you: for R399 a month we write and post replies to your new Google reviews, up to 20 a month, each one written for that review in your voice. Need more volume or faster replies? Heights Care plans sit below.
| Plan | Price | What you get |
|---|---|---|
| Reviews Answered | R399 / month | Done for you: we write and post replies to new reviews, up to 20 a month, plus 1 Google post a month and a monthly note |
| Want us hands on? Heights Care: | ||
| Care Essential | R1,490 / month | Review replies (fair use), best-effort same business day |
| Care Standard | R2,200 / month | Replies within 4 business hours, plus photo cadence and a monthly note |
| Care Plus | R2,900 / month | Replies within 4 business hours for higher volume, priority WhatsApp and competitor watch |
On Care Standard and Plus, new Google reviews are answered within 4 business hours (Mon to Fri 08:00 to 18:00 SAST), or that month’s Care fee is credited. Clock pauses only when we need a client-only factual answer. Month to month, 30 days’ notice. Full price list.
What a good reply does
A reply is written for the next customer as much as for the reviewer. It thanks people by name where that suits, picks up on what they actually said, and answers a complaint calmly with a clear next step. It never argues, never shares private details about a customer, and never comes from a copy-paste template.
We learn how you speak before we start: the words you use, what you would never say, and which questions need your answer first. If a review raises a fact only you can confirm, we ask you on WhatsApp before we reply.
How fast replies go out
On Care Standard and Plus, new Google reviews are answered within 4 business hours, Monday to Friday 08:00 to 18:00 SAST, or that month’s Care fee is credited. On Care Essential, replies are best-effort the same business day, with fair use.
Reviews stay honest
We never buy reviews, offer anything in return for one, or ask only the happy customers. Every customer is asked the same way, which keeps your profile within Google’s rules and makes the reviews worth reading.
Old replies and the rest of your profile
If the replies already on your profile are weak, defensive or missing, Google review reply cleanup (Reply Rescue) fixes them once, from R800. Replies are one part of Google Business Profile management, which also covers posts, photos and hours. In Durban, see Google reviews help in Durban.
Questions owners ask
Should business owners respond to Google reviews?
Yes. Customers read the replies as well as the reviews, and a calm, specific reply shows that someone is paying attention. That matters most on the critical reviews.
How do I get a bad Google review taken down?
If a review breaks Google’s policies, for example spam, a conflict of interest or offensive content, it can be reported to Google, and Google decides. We don’t remove reviews. For a fair but critical review, a good reply is the better answer.
Do business owners get notified of Google reviews?
Owners and managers can get review notifications by email and in the Google Maps app when notifications are switched on. When we look after your profile, we watch for new reviews so you don’t have to.
Can I pay for Google reviews?
No. Google’s policies don’t allow paid or rewarded reviews, and we never buy, reward or filter reviews. We help you ask every customer the same simple way instead.
Send us your listing link
WhatsApp your Google listing link and we’ll tell you where Heights Care would make the biggest difference.
[email protected] · WhatsApp 075 330 9812