Terms and Conditions

Who we are

These terms are between you and Local Heights (Pty) Ltd (reg. no. 2026/820859/07), a registered South African company trading as Local Heights. “We”, “us” and “our” mean Local Heights. “You” means the business or person buying from us.

Email [email protected] or WhatsApp us on 075 330 9812.

When these terms apply

These terms apply when you book a service with us, start a Heights Care plan or buy a product from our shop. Our Refund and Cancellation Policy and Privacy Policy form part of these terms. If you sign a service agreement with us, that agreement and these terms work together, and where they differ, the signed agreement applies.

Our services and prices

We look after Google Business Profiles for local businesses in Cape Town and Durban. Our services and prices are on our pricing page:

• Heights Care, monthly: Care Essential R1,490 a month, Care Standard R2,200 a month and Care Plus R2,900 a month. All Care plans include 4 Google posts a month, and your Google holiday and special hours kept up to date.
• Heights Audit, once-off: Snapshot Audit R1,990, Full Heights Audit R2,900 and Audit + Sprint R3,900. Five clear written gaps in five business days, or you don’t pay.
• Heights Launch, once-off: setup of one new or unclaimed profile, R690.
• Add-ons: Reply Rescue from R800, and Photo Lift from R1,000 (an on-site shoot day is quoted separately).

Heights Launch is R690 once-off. It is included with Care Standard or Plus on a minimum of 3 full paid months. If you leave Care, or move down to Essential, within the 3 full paid months, the R690 Launch fee becomes payable. On its own, or with Care Essential, Launch is R690. Before we start a Launch, we check that your business can have a Google Business Profile under Google’s rules. One location per Launch.

What we do, and what we don’t

• We manage your Google Business Profile: the work in your plan, done on your live profile.
• We don’t guarantee Google rankings, a position on Google Maps, a number of reviews or a star rating. Google decides how profiles rank and can change its rules at any time.
• We never buy, incentivise, gate or steer reviews, and we won’t do it even if asked. That means no paying for reviews, no rewards for leaving one, no asking only happy customers and no telling customers what to write.
• Paid ads, websites, social media management and legal advice are not part of our services.

Your profile and our access

• Your Google Business Profile is yours. You stay the Owner and add [email protected] as a Manager. We never ask for your password.
• You can remove our Manager access at any time. Removing access doesn’t cancel your plan on its own, so please also give notice as set out in our Refund and Cancellation Policy. While we don’t have access, we can’t do the work, and the reply promise below doesn’t apply.
• When we stop working together, we remove ourselves from your profile within 2 business days of the end date and confirm by email. We send you the files we made for you, such as your review QR code and post copy. Replies and posts already published stay on your profile.

Google, our fee and your consent

Google doesn’t charge for a Business Profile. Our fee is only for our service: the work in your plan or the once-off service you book.

We act on your profile only with your consent. Booking a service or starting a plan means you agree to the work in it, including replying to your Google reviews in your business’s name. We change your business name, address, phone number, categories or regular hours, or switch a Google feature on or off, only with your OK by WhatsApp or email.

Google’s guide for businesses: Tips for working with third parties to manage your Business Profile.

What we need from you

• Answers to questions only you can answer, as soon as you can.
• Real photos of your business, team and work. By sending them, you confirm you may use them and that the people in them are happy to be shown.
• Changes to your hours, prices, services or holiday plans, as soon as you know.
• Ask customers for reviews the fair way: everyone, no rewards, no pressure.
• Information that is true and lawful. We won’t publish anything we believe is false or misleading.

Reply promise and credit (Care Standard and Plus)

Every new Google review answered within 4 business hours (Mon to Fri 08:00 to 18:00 SAST) on Care Standard & Plus, or that month’s Care fee is credited. Clock pauses only when we need a client-only factual answer.

Care Essential is best-effort same business day, with no credit.

Payment

• Prices are in South African rand (ZAR) and are what you pay, with nothing added at checkout. For shop products, any delivery charge is shown before you pay.
• Heights Care is billed monthly in advance.
• Once-off services (Heights Audit, Heights Launch, Reply Rescue and Photo Lift) are paid before we start, unless we agree otherwise in writing.
• Shop orders are paid in full at checkout.
• You can pay by card, Apple Pay or Google Pay through Yoco, or by EFT. For EFT details, WhatsApp us on 075 330 9812. Your invoice or the checkout shows which options are open to you. For EFT, use your invoice or order number as the reference.
• Invoices are due within 7 days of the invoice date. If an invoice is still unpaid 14 days after it is due, we may pause work after telling you.
• We give Heights Care clients 30 days’ notice of any price change.

Cancelling and refunds

Heights Care is month to month with 30 days’ notice, and Heights Launch with a 3-month plan follows the rule above. How cancelling, refunds and product returns work is set out in our Refund and Cancellation Policy.

Review stands and NFC products

• Our shop sells NFC review stands, plates and cards (stands and plates also carry a QR code) and stickers that open your Google review page, or another link you choose, when tapped or scanned. We deliver anywhere in South Africa.
• We program each product to the link you give us, so please check it when you order. We only program a Google item once your review link opens a working review page.
• Items printed with your business name or logo are made for you. You see and approve the details before we print.
• We dispatch within 1 working day of payment, by The Courier Guy to your door or to a Pudo locker. Delivery times after dispatch are the courier’s estimates.
• Warranty, returns and the 7-day cooling-off period are covered in our Refund and Cancellation Policy.

Video cash back

• This applies to localheights.co.za/shop orders of R499 or more (order total before any discount or credit, excluding delivery).
• Post a public video of your order, unboxed or in use, on TikTok, Instagram or Facebook. It must be your own video. Tag @localheights_sa, mark it #ad, and switch on the paid partnership or branded content label where the platform offers it. No professional Instagram account? #ad and the tag are enough.
• To claim, WhatsApp the video link and your order number to 075 330 9812 within 30 days of delivery.
• The video needs to stay up for 30 days.
• No refund if the video is deleted, made private, has #ad removed or uses bought views, or if the order is returned or refunded.
• We refund R150 to your original payment method, or by EFT if a card refund isn’t possible, within 10 business days after day 30.
• One R150 refund per order, and one per customer, business and household.
• We pay up to 20 claims a month. Once we hit that, claims roll over to the next month.
• Claims that roll over are paid in the order we receive them.
• Every qualifying video is paid, and honest videos qualify, critical ones included. We don’t script or approve what you say.
• We never reward Google reviews, and leaving one, or not, has no effect on this offer.
• We only reuse your video in our ads if you give us separate signed consent.
• You can’t combine video cash back and a referral credit on the same order.

Product referral

• The person you refer gets R100 off their first shop order of R499 or more. You get R100 off your next order of R499 or more once their order is paid and the 7 day cooling off period has passed.
• You can earn up to 3 referral credits a year.
• Credits come off shop orders only, not Heights Care, and can’t be transferred.
• One credit per order. Credits don’t expire and have no cash value.
• If the person you refer becomes a Heights Care client, the R500 Care referral replaces this one, so you don’t get both.

Our liability

• We do our work with reasonable care and skill.
• Google owns and runs its platform. It can change features, rankings or rules, and remove reviews or profiles, at any time. We are not responsible for Google’s decisions, delays or outages, or for other events outside our reasonable control.
• We are not liable for indirect or consequential loss, such as lost profit, lost sales or lost opportunities.
• Our total liability for any claim about a service is limited to the fees you paid us for that service in the 3 months before the claim arose.
• Nothing in these terms limits a right you have under the Consumer Protection Act or any other law that can’t be limited, or our liability for gross negligence or fraud.

Your information (POPIA)

We handle personal information under the Protection of Personal Information Act (POPIA). Names and reviews we see on your Google profile are used only to do the work and are kept private. Our Privacy Policy explains what we collect and your rights.

Changes to these terms

We may update these terms from time to time. The date at the bottom of this page shows the latest version. If a change affects a Heights Care plan you already have, we’ll tell you at least 30 days before it applies. Orders and bookings follow the terms in place when you made them.

Governing law

These terms are governed by the law of the Republic of South Africa. If something goes wrong, please tell us first so we can try to put it right. If we can’t agree, either of us may take the matter to a South African court with jurisdiction.

Contact us

Email [email protected] or WhatsApp us on 075 330 9812. Local Heights (Pty) Ltd, reg. no. 2026/820859/07.

Last updated: 24 October 2026